FAQ

Do you ship internationally?

• Yes, we have shipping set up for many locations around the globe. If your country is not included, please message us and we will do our best to set up a shipping option for you. Please note that you may be required to pay additional duty/customs fees depending on where you are ordering from. Check with your local customs office if you have any further questions. We are not responsible for any customs fees.

When will my order ship?

• Your order will ship within 2-3 business days. 

How can I track my order?

• When you place an order, you will receive an email confirmation containing your order number. Once your order has shipped, you will then receive your tracking information, but please allow a few days for the tracking information to update.

Can I change something about my order and/or cancel it?

• Once an order is made, we can rarely make changes. Including the item(s), and/or personal information. Please be sure of your size, color, and make sure to provide the correct address before placing an order. If there is an issue, please contact hello@bojackandco.com

What happens if my order is returned due to an incorrect address?

• You will be refunded for the order in the form of a gift card, minus the shipping fee.

What’s your return & exchange policy?

• Returns and exchanges are not accepted due to limited inventory. But, if there is an issue with your order, please make sure to email hello@bojackandco.com within 5 days of delivery to fix any issues & concerns.